Change is constant. When it comes to journey planning, people need to be aware of changes as soon as possible. This awareness helps us to adapt to the situation, adjusting plans where necessary.
A key aim of MaaS is to give people the right information at the right time, in the right amount. This is a delicate process, as timeliness and visibility of key information can be the difference between a successful or failed journey plan.
- Wikipedia: Situation awareness